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I hired a 22-yr old guy to work in our rock yard, answer the phone when I was outside with customers, fill orders, etc. He'd take a message "a guy called about needing something and his number is (usually 4 digit, sometimes 7 digits.)" I tried many times to get him to understand that with 5 area codes, I needed 10 digits to make a return call without aggravating a lot of people. This past summer he went out speeding, got picked up for not having paid his last couple of tickets and spent almost a month in jail. Sorry, you're gone!<br> His replacement in the office -- my 9-year old daughter whose 1st request (about 15 minutes into working) was typed directions to both our stores, including the phone number to the other store. I got complete messages, including name, phone number(s), what they wanted, etc.<br> I asked her how she learned to take messages & her answer was "by listening to you and mom when somebody calls."<br> I cannot tell you the number of compliments I have received about her phone etiquette and how professional she is at her young age.<br> Good upbringing? Yes, but mainly common sense, which seems to be in short supply.
By Cliff Molloy

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